Kepo

Help & Support

We’re here to help you get the most from Kepo.

Age requirement: 18 years or older

johansaputraa@outlook.co.id

Include your account email, a brief description of the issue, and any relevant screenshots. We aim to respond within a reasonable time.

Getting Started

Sign in with Apple or email, complete your profile, and confirm you are 18 or older. Then open Timeline to begin recording moments.

Timeline Records

Tap + on Timeline to create a record. Choose a type, add photos, place, notes, and rating. You can edit or delete records later from the card menu.

Collections

Organize records into collections. Free accounts include a limited number of collections and records per collection. You can unlock more capacity with coins. VIP removes the per-collection record limit and provides enhanced collection access while your membership is active.

In-App Purchases

Kepo offers optional paid digital content billed through the Apple App Store. For full purchase terms, see our Terms of Service, End User License Agreement, and Privacy Policy in Settings.

Virtual Goods

VIP: Premium membership benefits during the active subscription period, as shown in the app at the time of purchase, such as unlimited records per collection and enhanced collection access.
Coins: Virtual currency used within Kepo for operations such as unlocking extra collection slots, expanding record capacity within a collection, and other eligible unlocks shown in the app. Coins have no cash value outside Kepo.

Auto-Renewable Subscriptions

VIP memberships are offered on a weekly, monthly, or quarterly basis, as shown in the app.
Subscriptions automatically renew unless canceled in your Apple ID subscription settings before the end of the current billing period.
Use Restore Purchases in Settings or on the VIP page with the same Apple ID if benefits do not appear after buying.

Refunds and Billing

For billing, renewal, or refund questions, use Apple’s purchase history and support. We cannot view full payment details or issue App Store refunds directly. If a purchase is refunded or revoked, we may revoke virtual items, quotas, or membership access related to that transaction.

Community (Explore)

Share posts on Explore, leave comments, and use Report or Block from the more menu when needed.

Account

Edit your profile from Me. Log out or permanently delete your account in Settings.

Frequently Asked Questions

How do I restore my purchases?

Open Settings or the VIP page and tap Restore Purchases. You must be signed in with the same Apple ID used for the original purchase.

How do I cancel my VIP subscription?

Go to your Apple ID subscription settings in the App Store app. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

How do I request a refund?

Refund requests are handled by Apple according to Apple’s policies. Visit Apple’s support site and look for “Request a refund” in your purchase history, or contact Apple Support directly.

How do I delete my account?

Open Settings in the app, then choose delete account. This permanently removes your account and associated data from our cloud service, subject to any legal retention requirements.

How do I report a bug?

Email johansaputraa@outlook.co.id with steps to reproduce the issue, your account email, and screenshots if possible.

How do I send feedback?

We welcome suggestions. Send your feedback to johansaputraa@outlook.co.id with the subject line “Feedback.”